1. Accepted Payment Methods
We currently accept the following payment methods:
- Debit cards
- Credit cards
- Apple Pay
- Google Pay (GPay)
All payments must be made in full at the time of purchase.
2. Payment Processing
- Payments are processed securely through our third‑party payment provider(s).
- Your card or digital wallet will be charged immediately when you confirm your order.
- We do not store full card details on our own servers.
3. Pricing & Currency
- All prices are shown in Pounds Sterling (GBP) and include any applicable taxes unless stated otherwise.
- We reserve the right to change prices at any time, but changes will not affect orders that have already been completed.
4. Billing Information
You agree to:
- Provide accurate, current, and complete billing information at checkout.
- Ensure that the payment method used is valid and authorised for use.
If payment is declined or reversed, we may:
- Cancel or suspend access to your digital products, and/or
- Request an alternative valid payment method.
5. Invoices & Receipts
- An order confirmation and/or receipt will be sent to your email address after successful payment.
- If you need a copy of your invoice, please contact us using the details below.
6. No Refunds
- All sales are final. We do not offer refunds, cancellations, or exchanges once payment has been processed and digital access provided, except where required by law.
- For more details, please see our Returns & Refunds Policy.
7. Contact Details
If you have any questions about billing or payments:
- Email: info@taletrail.uk
- Phone: +44 7457 422380
- Address: 192 Earlham Road, Norwich, NR2 3RJ, England
- Opening hours: Monday to Friday, 9am – 5pm (UK time)