Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, or purchase products from our online bookstore.
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following types of personal information:
Information You Provide
- Name
- Email address
- Billing address
- Delivery address
- Telephone number (if provided)
- Account login details
- Order and purchase history
Payment Information
Payments are processed securely by third-party payment providers. We do not store complete credit card or debit card details on our servers.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver physical books and digital products
- Manage your account
- Process payments
- Provide customer support
- Send order confirmations and service-related communications
- Improve our website and services
- Prevent fraud and maintain website security
- Comply with legal obligations
Where permitted by law, we may also send promotional communications if you have chosen to receive them.
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where required
Sharing Your Information
We may share your information with trusted third parties including:
- Payment service providers
- Delivery and courier services
- Website hosting providers
- Analytics and security providers
- Legal or regulatory authorities when required by law
We do not sell, rent, or trade your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
When personal information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details provided below.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
You can manage cookie preferences through your browser settings. Some website features may not function correctly if cookies are disabled.
For more information, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.
We encourage users to review the privacy policies of any third-party sites they visit.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our customer support team.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).